Damaged Items:
If you receive damage products, please email us at support@carnivalsource.com. Include your order number, first and last name, and item numbers for products that are damaged or missing from your order. We will work with you to ensure the damaged items are replaced or refunded to you. Once your products are transferred to UPS for shipment, they become responsible for any damage that during shipment. In this case, we will assist you with filing a claim with UPS for damages. Refunds in this case may be held up until the claim is resolved with UPS.
Missing Items or Lost Package(s):
First track your order with UPS to ensure all packages have been delivered. If all packages were received but items are missing from your shipment, we will work with you to replace or refund the missing items. If UPS loses your entire package(s), we will assist you with filing a claim with UPS for damages. Please email us at support@carnivalsource.com. Include your order number, first and last name, and details as to what is missing from your order. Refunds in this case may be held up until the claim is resolved with UPS. Often times, you can locate "lost" packages by checking with other family members, neighbors or coworkers that may have received the package on your behalf and neglected to notify you.